An Effective Guide on QuickBooks Payroll Update Not Working

Struggling with the QuickBooks payroll update not working problem? No worries, this article has all the info you need. You’ll learn about the issue and find step-by-step solutions.

If you’re seeking a versatile accounting tool that minimizes your daily record-keeping efforts, QuickBooks Desktop is the answer. It features Payroll, a key function that helps manage employee funds and tax details.

However, many users face a common problem: QuickBooks Payroll won’t update despite multiple attempts. The cause is usually a corrupted installation file. More details about this issue are explained below.

If you’re stuck with QuickBooks Payroll not updating, contact our certified pro-advisors for instant solutions. Call +1-888-538-1314.

Reasons for QuickBooks Tax table not updating Canada

Here are the main reasons for the QuickBooks Desktop payroll update failure:

  1. A damaged QuickBooks company file may trigger QuickBooks seems like one or more payroll files were not copied to your system during the update.
  2. Using an outdated QuickBooks version.
  3. Incorrect paycheck information.
  4. You may also encounter payroll not updating in QuickBooks Due to a Corrupted QuickBooks installation program file.
  5. Operating with user details instead of admin credentials may bring on surface payroll updates not working.
  6. Incorrect QuickBooks Service key.
  7. Invalid Employer Identification Number.
  8. Inactive payroll subscription.

Impeccable ways to fix QuickBooks Desktop Payroll Won’t Update

If you’re facing the issue of QuickBooks Desktop Payroll not updating, here are some highly effective steps to resolve it. Carefully follow and apply the provided instructions:

Method 1: Manually Update Your QuickBooks Desktop

To resolve an internal issue preventing QuickBooks (QB) from downloading and installing updates, perform a manual update using these steps:

  • Close your company file screens and exit QuickBooks Desktop.
  • Click the Windows icon at the bottom-left of the screen to access the Start menu.
  • Use the search bar to find “QuickBooks Desktop.”
  • Right-click the QuickBooks Desktop icon, then choose “Run as Administrator.”
  • You’ll now be on the “No Company Open” window.
  • Click “Help,” then select “Update QuickBooks Desktop” from the dropdown.
  • Go to “Options” and choose “Mark All.” Click “Save.”
Reset update
  • Click “Update Now” and select the checkbox next to “Reset Update.”
  • Finally, click “Get Updates,” and after completion, restart your computer.

Method 2: Use Clean Installation to Repair QuickBooks Program

If the Update Account feature becomes unresponsive, follow these steps to perform a clean installation and resolve the QuickBooks Payroll Update issue:

  • First, back up your company file.
  • Close QuickBooks Desktop and click the Windows icon.
  • Search for “Control Panel” and select it.
  • Click “Programs and Features,” then choose “Uninstall a Program.”
  • Locate and select “QuickBooks Desktop” from the program list.
  • Click “Uninstall/Change” and opt to “Remove QB.”
  • Follow the on-screen prompts, allowing the process to complete.
  • Reinstall QuickBooks Desktop using your installation file and restore your company file backup.
  • Finally, download and install the latest payroll tax table update.

Method 3 – Restore Internet Explorer Settings and Update Payroll

If QuickBooks Desktop Payroll isn’t updating due to improper updates, follow these steps to restore browser settings and re-download updates for a reset:

  1. Close QuickBooks Desktop and open Internet Explorer.
  2. Click the Tools icon in the top-right corner.
  3. From the drop-down menu, select Internet Options.
  4. Go to the Advanced section and click Reset or Restore Defaults.
  5. Apply the changes and confirm with OK.
  6. Open QuickBooks Desktop again.
  7. Navigate to the Employees tab and select Get Payroll Updates.
  8. Check the box for Download Entire Update.
  9. Choose Download Latest Update and wait for the confirmation of completion.
  10. Restart your computer.

Method 4 – Use the Verify Data and Rebuild Data Tool in QBDT

The Verify and Rebuild Data tool within QuickBooks is designed to diagnose and repair common technical issues leading to QuickBooks Payroll Update Not Working Error:

  • Launch QuickBooks Desktop and go to the File menu.
  • Scroll down to Utilities and select Verify Data. Confirm any open windows to close.
  • Wait for the Verify tool to complete its task.
  • If an error message appears, suggesting a repair through Rebuild Data, follow the prompt.
  • Return to the File menu and select Utilities again.
  • This time, choose Rebuild Data.
  • Follow the prompts to back up the company file and proceed.
  • Allow the tool to run and click OK when finished.

Method 5 – Verify the System’s Date and Time

Incorrect date and time settings can disrupt payroll updates. To rectify QuickBooks Desktop Pro Payroll not working issue, follow these steps:

  1. Right-click your system clock and select Adjust Date/Time.
  2. Choose Change date and time from the drop-down.
  3. Confirm changes with OK.
  4. Close and reopen QuickBooks.
  5. Attempt the payroll update again to check for the issue.

Method 6 – Restarting Your System in Safe Mode

If the previous methods have not successfully resolved the QuickBooks Payroll Update Not Working issue, you can try restarting your computer in Safe Mode to isolate potential conflicts. Here’s a step-by-step guide:

  1. Close all currently running programs and ensure any unsaved work is saved.
  2. Click on the Start menu and then select the Power icon.
  3. While holding down the Shift key, click on Restart.
  4. Your computer will now restart, and the Advanced Boot Options menu will be displayed.
  5. Choose the Troubleshoot option, and then select Advanced options.
  6. From there, click on Startup Settings and proceed to click Restart.
  7. Upon the computer’s next restart, a list of startup options will appear.
  8. To boot your computer into Safe Mode, press the F4 key or select option 4.
  9. Log in to your computer using your credentials.
  10. Once in Safe Mode, open QuickBooks Desktop.
  11. Attempt to perform the payroll update again.

It’s important to note that Safe Mode loads only essential drivers and programs, which helps in identifying whether any third-party software or drivers are causing conflicts with QuickBooks updates. After you’ve completed your troubleshooting in Safe Mode, you can revert to normal computer startup by restarting it without holding down the Shift key.

You may also get avail QuickBooks Data Migration Services

Method 7 – Update the Payroll Tax Table and Modify the Folder Name

To address the updates not working error, follow these steps:

  • Access the main menu and select the Employees tab. Look for ‘Get Payroll Updates.’
  • Click on ‘Download Entire Payroll Update.’
  • Choose the Update option.
  • When the download completes, a message confirming the installation of payroll tax tables will appear. Click OK to confirm.

If updating the payroll tax tables doesn’t resolve the issue, take the following steps:

  • Navigate to the directory: C:\Program Files\Intuit\QuickBooks20xx\Components\Payroll\CPS (Replace ‘xx’ with the version used for updating payroll).
  • Rename the CPS folder to CPSOLD.

Now, attempt updating the payroll tax tables again to check for persistent errors. In case the problem persists, consider disabling UAC (User Account Control) before attempting the update once more.


The challenges of QuickBooks Payroll not updating or encountering the QuickBooks Payroll Update Not Working issue can stem from a range of factors, many of which we’ve explored in this comprehensive blog. As we draw this informative guide to a close, we trust that it has provided you with valuable insights and effective solutions to permanently resolve this concern on your device.

If, by any chance, you still find yourself grappling with the issue, we strongly recommend reaching out to our QuickBooks Data Service experienced pro-advisors via phone for immediate troubleshooting. Feel free to call us at +1-888-538-1314, and let our experts assist you in resolving the matter promptly.

Frequently Asked Question

How can I prevent QuickBooks Payroll Update Not Working?

1. Maintain a stable and reliable internet connection.
2. Whitelist QuickBooks in your firewall or antivirus settings.
3. Regularly backup your company files before attempting updates.
4. Ensure your operating system and QuickBooks are up-to-date.
5. Avoid interruptions during the update process.
6. Perform routine maintenance, like verifying and rebuilding data, to prevent corruption.

What steps can I take to troubleshoot QuickBooks Payroll update Not working problems?

Step 1: Check your internet connection and disable any VPNs.
Step 2: Update your operating system and QuickBooks to the latest versions.
Step 3: Verify that your firewall or antivirus isn’t blocking the update.
Step 4: Restart your computer and try the update again.
Step 5: If the issue persists, use the QuickBooks Tools Hub for further troubleshooting.
Step 6: If necessary, seek assistance from QuickBooks support or a certified ProAdvisor.

Why My QuickBooks won’t let me update payroll?

If the QuickBooks Payroll update Not working, first check if your payroll subscription is current. A lapse could be the culprit. Also, ensure you have a stable internet connection, as disruptions can hinder updates. It’s equally important to have the most recent version of QuickBooks installed, as outdated versions might not support the latest payroll features. If these measures don’t resolve the issue, consider consulting QuickBooks Payroll Support for more specific guidance.

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James is a Technical Content Writer at QBDATASERVICES, specializing in QuickBooks, Sage50, MySQL Databases, Active Directory, email recovery, Microsoft 365, pattern recognition, and machine learning. He creates engaging technical blogs that help organizations and Database Administrators resolve issues. In his free time, James enjoys social media, web series, books, and experimenting with new recipes.

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