QuickBooks Error 6123: How to Get Your Company File Back Online

QuickBooks Error 6123 is a common error that occurs when a user is trying to open a company file in QuickBooks. This error can be caused by a variety of factors, such as the file being open on another computer, a backup or restore operation in progress, or interference from a third-party application. It can also be caused by issues with the network or the location of the file. This error can prevent the user from accessing their company file and can cause data loss if not resolved. It is important to troubleshoot and fix this error as soon as possible to avoid any further issues.

What is QuickBooks Error 6123 and when do you get it?

QuickBooks Error 6123 is an error that occurs when a user is trying to open a company file in QuickBooks. This error can be caused by a variety of factors, such as:

  • The file is open on another computer
  • A backup or restore operation is in progress
  • Interference from a third-party application
  • Issues with the network
  • The location of the file is not accessible

This error can prevent the user from accessing their company file and can cause data loss if not resolved. This error message typically appears with the message “Error -6123, 0: An error occurred when QuickBooks tried to access the company file.”. It is important to troubleshoot and fix this error as soon as possible to avoid any further issues.

Symptoms of QuickBooks Error message 6123

  • Display of an error message when trying to open a company file
  • The error message reads “Error 6123, 0: An error occurred when QuickBooks tried to access the company file”
  • Inability to open the company file or opening with missing/incorrect data
  • Occurrence of the error message when trying to access the company file over a network

These symptoms indicate that there may be an issue with the connection to the company file or the file may be damaged.

Related article to read: Ideal Guide to fix QuickBooks Error 6000 77

What are the factors that cause QuickBooks Error 6123?

The factors that can cause QuickBooks Error 6123 include:

  • The company file is open on another computer or in multi-user mode
  • A backup or restore operation is in progress
  • Interference from a third-party application or anti-virus software
  • Issues with the network or the network connection
  • The location of the company file is not accessible or has been moved
  • Damaged or corrupted company file
  • Damaged or outdated QuickBooks software
  • Incorrect folder permissions
  • Issues with the Windows operating system or registry.

It is important to identify the root cause of the error in order to resolve it effectively.

Various procedures to fix the QuickBooks message code 6123

Procedure 1: Renaming or removing any special characters from the company file name

  • Check if you have named your company file with more than 30 characters. If your answer is yes then you should crop it down to an alternate and short name.
  • Check if the company file name has some special characters in it like “[email protected]#$%^&” or has space. If you can find any of the following do remove it immediately.

Procedure 2: Setting proper file permissions

Note: You have to get the admin access of the windows to proceed with these steps.

  • Locate the company file on your system. Generally, all your data and QuickBooks company files are saved in this location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files. In this folder search for the file that is ending with .qbw.
  • Choose the file and then right-click on it.
  • Next, click on the properties option and go to the security tab, check if there are any permissions set to this file.
  • Now click on the Advanced Button after you have viewed all the permissions.
  • You may now see the ‘Permission Entries’ box that shows all the permissions that are set for the users. Click on “Change Permissions”, after you saw the user whose permissions you wish to change.
  • Click on the user that you want to edit, and next click on the ‘Change Permissions’.
  • You will now get a pop-up box where you can actually edit the options. Click on the ‘Administrators’ user again and also click on the ‘edit’ option.
  • Check if you are able to use the company file properly without any issues or not.

Procedure 3: Renaming ND and TLG files of the QBDT

  • Again go to the following location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files or where you have saved the QuickBooks and its corresponding files.
  • Search for the ND and TLG files in this folder and rename the file like this: .ND.OLD, .TLG.OLD.
  • Next, open the company file and check if you have solved the problem or not.

Procedure 4: Use the QuickBooks Tool Hub and fix the error

First, download the QuickBooks Tool Hub if you do not have it already, and then run it. Before moving to the File Doctor you can run the ‘Quick Fix My Program’ from the program problems tab as it can fix the company file issues. If you still get issues with the company file, next take the backup of the data file itself before running the file doctor program. The file doctor program will run the series of tests and diagnoses and may fix the QuickBooks Error code 6123.

Procedure 5: Make a new admin user in windows and resolve QuickBooks Error 6123

  • Open PowerShell as an admin and type the following command: New-LocalUser [username] -Password (ConvertTo-SecureString ‘[password]’ -AsPlainText -Force). Lastly, press Enter key.
  • Ensure that you are replacing the [username] with the desired username and [password] with the desired password.
  • To make the new user an administrator, type in the following command: Add-LocalGroupMember -Group ‘Administrators’ -Member [username]. Press the Enter key at last to make the changes.
  • Close PowerShell and switch to this newly added admin account, run QuickBooks here and check if you are still getting the QuickBooks Error 6123.

Procedure 6: Update QBDT to the latest version using 4 simple steps

  1. Back up your data: It is the most important thing you have to do before upgrading QBDT to its latest version. To safeguard your data from any unwanted problems you have to follow this process.
  2. Check for Updates: Go to the Help menu and choose Update QuickBooks. If there are any updates available for the QuickBooks, the software itself will let you know.
  3. Download the Update: If you can see any available updates, follow the on-screen instructions to download and install them.
  4. Verify the Update: After you have installed the update, restart QuickBooks and verify that the update was successful. Make sure to test the new features and also check if you are able to work with the company file properly or not.

Ending the Guide…

In conclusion, QuickBooks Error 6123 is a common problem that can occur when trying to open a company file. However, by following the steps outlined in this article, you should be able to resolve the issue and regain access to your company file. If you continue to experience problems or have any other questions, don’t hesitate to reach out to the QuickBooks data services team for assistance at +1-888-704-1357.

James
James

"James, a Technical Content Writer at QBDATASERVICES, specializes in crafting informative articles about QuickBooks, Sage50, MySQL Databases, Active Directory, email recovery, Microsoft365, pattern recognition, and machine learning. With a passion for researching and learning about new technology, he creates engaging technical blogs that aid organizations and Database Administrators in resolving various issues. In his free time, James can be found on social media, streaming web series, reading books, and experimenting with new recipes."

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