Resolve QuickBooks 2022/2023 keeps Crashing Windows 10/11

QuickBooks Desktop is one of the most renowned accounting applications for small and medium-sized businesses. Still, it has some flaws. e.g.: QuickBooks keeps crashing Windows 10 which can be triggered by either not fulfilling the minimum system requirement to Run the QuickBooks Desktop application seamlessly, your data file might not be in good shape, or QB program files being corrupted. Henceforth, In this article, we have deliberately shared causes, and tips to prevent “QuickBooks Closes Unexpectedly “, and if it occurs then how to fix it!

Are you tired of digging about hacks for QuickBooks keeps closing or keeps shutting down Windows 11? If yes, then you can use the subsequent article, But make sure you are on call with one of our Data Service Expert at +1-888-538-1314 to get preferred results.

What is QuickBooks Keeps crashing Windows 10, 11, and Mac?

The QuickBooks Keeps Crashing issue is commonly faced by many businesses using QuickBooks Desktop. When QuickBooks crashes when opening a company file or carrying out certain other tasks, it can be a major concern. Causes of this problem can vary from corrupted files to virus infections, and it can significantly hinder the efficient management of financial processes. Addressing this issue promptly is essential to safeguard your vital data and maintain uninterrupted business operations. By taking swift corrective actions, you can guarantee a smooth experience with QuickBooks Desktop.

Top Reasons Why Your QuickBooks Desktop 2023 keeps crashing Windows 11

QuickBooks demands a significant amount of hardware and software resources to execute various tasks. When it becomes dependent on a particular resource, this can lead to specific issues. While we can’t pinpoint the exact reason for QuickBooks we can identify potential factors leading to “QuickBooks Closes Unexpectedly.” Here are some likely causes for “QuickBooks Keeps Freezing.”

• Certainly, you’re using an old computer.
• Outdated OS(Recommended Windows 10 and 11).
• Probably you are using the sunset version of your QuickBooks Desktop. (Which is not allowing QuickBooks to fetch new updates)
• Interruption in Internet Connection can also create the circumstance QuickBooks crashes when opening company file.
• Unrecoverable Errors are also prone to cause the “QuickBooks app keeps crashing“.
• Corruption in a most vital file(user.ini).
• A damaged company file can drive QuickBooks opens then closes immediately.
• Malware/Adware/Spyware/Trojan, any of these viruses, may also result in QuickBooks Closes Unexpectedly.
• Your system firewall may clash with the third-party applications (QuickBooks) resulting in frequent crashes.
• Additional installed applications may be interrupting with QuickBooks processes while running.

Methods For Overcoming QuickBooks keeps crashing in Windows 11, 10, 8 & 7

To find out which method will work perfectly to overcome QuickBooks constant crashing problem, follow the methods one by one:

Strategy 1. Remove/Disable the antivirus software to fix QuickBooks 2022 keeps shutting down

Often you can see a third-party application or software by which QuickBooks Desktop 2022 keeps crashing.

Any kind of program is set to check the timely updates for smooth functioning of it and to make it bug-free. Likewise, QuickBooks also releases updates to cope up with the needs of businesses. If by any chance these patch releases are blocked or treated as malware by the antivirus program, they will get deleted before they are applied. That is why it is recommended to disable any third-party antivirus program if you are installing a trusted third-party software.

Strategy 2. Turn off the firewall to fix QuickBooks crashes when opening company file Windows 10

Follow the below-mentioned steps if you would like to disable the Windows firewall successfully and remove QuickBooks 2022 keeps crashing out from your system.

• Open the Windows search bar by pressing the window key from the keyboard or just click on the search bar from the taskbar.
• Type in Windows Firewall and then open the settings.
• On the left pane, you can see the Turn Windows Firewall on or off option, click on it.
• Now disable the Windows firewall and also ensure that it is disabled for both private and public networks.

• Confirm your selection and then restart your PC. Now try to run QuickBooks again and see if it crashes or not.

Note: Enable the Windows firewall after you have successfully launched QuickBooks without any further issues. As disabling the firewall for a long time is dangerous, any third-party malware can affect your OS and may corrupt it completely.

Strategy 3. Run Tool Hub Utility to fix QuickBooks 2023 keeps crashing Windows 11

1st: Quick Fix file to remove QuickBooks crashes on startup

If you are getting issue with QuickBooks 2022, 2023, then we would recommend to us

• Open Intuit Tool Hub program as an “Administrator“
• Next, choose the “company file issues” tab.
• In the “company file issues” tab, Select Run “Quick fix my file program“.
• Verify whether your QuickBooks is working fine or not.

2nd: Run Quick Fix my program

• To Run Quick Fix my program open tool hub.
• Next, select the “program problems” tab.
• After that, tap on the ‘Run Quick Fix my program‘ button.

3rd: Use File Doctor From Tool Hub

If the issue keeps continuing though you have used Quick Fix My File and program, so as step third I would recommend using the QuickBooks File Doctor program. We have listed the steps down below precisely.

• Start the QuickBooks Tool Hub program as an admin user.
• Next, click on the [company file issues] tab.
• In the Company file issues tab, click on the [Run QuickBooks File Doctor] button.
• Click “ok“, when a prompt appears with the message “File Doctor will take a minute or two to open, please wait till the File Doctor Launch automatically.“

• The moment file Doctor opens fully, you will see three options (Repair Company File, Repair Network, and Repair Both).

Note: If you are using QuickBooks on multi-user mode and there you’re facing QuickBooks 2022 keeps crashing issue, I’d recommend you choose repair Network and Company file.

• At last, verify that your QuickBooks is still crashing or not.

Strategy 4. Update your date & time settings to fix QuickBooks Desktop 2023 crashing

• First, right-click on the time/date from the taskbar and select the adjusted date/time to open it.
• Make sure that your time zone is not random.
• Now click on the change settings, under the internet time tab.
• You can now see the synchronize with an Internet time server box, uncheck it if it is checked, and click on OK.
• Set the time and date according to your country and click on OK.
• Now return back to the internet time tab and click on change settings.
• At last, check the synchronize with an Internet time server box and click on update now.

This simple thing can cost you a lot of time as it always goes unnoticed and can also hamper any updates that QuickBooks might apply to the application.

Strategy 5. Run SFC(System File Checker) scan or DISM(Deployment Image Servicing and Management) to remove QuickBooks closes unexpectedly

• First, open the start menu and then type CMD into the search bar to open the command prompt.
• Now run the command prompt as an administrator to give it full control.
• Next type SFC /scan now after C:\windows\system32>.

• Wait till the scanning process finishes and then check if the QuickBooks is still crashing or freezing.
• Move back to steps 1 and 2 and follow them again.
• Type the following commands one after the other:
  • DISM /Online /Cleanup-Image /CheckHealth
  • DISM /Online /Cleanup-Image /ScanHealth
  • DISM /Online /Cleanup-Image /restorehealth

Make sure that the previously mentioned commands are not executed continuously, instead wait for one command to finish its task. Now restart your system and check if you are still getting the QuickBooks 2023 keeps crashing Windows 11 or not.

Strategy 6. Make a new user and check if QuickBooks crashes or not

Follow the steps mentioned below according to your operating system to create a new user account and to check if QuickBooks crashes.

Steps to create new Windows 11 and Windows 10 user to fix QuickBooks keeps crashing

• Press Windows key + I to open Settings.
• In the Settings window, select Accounts.
• Click Family & other users.
• Under Other users, click on Add someone else to this PC.
• Click I don’t have this person’s sign-in information.
• Click Add a user without a Microsoft account.
• Enter a user name, password, and password hint and then select Next.
• Restart your computer and log in using the new user account.
• Install QuickBooks on the new account and see if it crashes.

Steps to Create a New Windows 8 User

• Open the Charms bar, and then select Settings.
• Click Change PC Settings.
• In the PC Settings menu, select Users.
• Click Add a User.
• Click Sign in without a Microsoft account, and then click Local Account.
• Enter a user name, password, and password hint and then click Next.
• Restart your computer and log in using the new user account.
• Install QuickBooks on the new account and see if it crashes.

Create a New Windows 7 user to resolve QuickBooks Crashes Unexpectedly

• Click the Start button, then Control Panel.
• Click Add or remove user accounts under User Accounts and Family Safety.
• Click Create a new account.
• Enter a name for the account, select the type of account (Standard user is sufficient), and then click Create Account.
• Restart your computer and log in using the new user account.
• Install QuickBooks on the new account and see if it crashes.

Creating a new user account will help you to determine if the problem is specific to one user or it is a system-wide issue. If QuickBooks doesn’t crash on the new user account, the problem may be related to the specific settings or files in your old user account.

Strategy 7. Disable the fast startup and fix the QuickBooks Closes Unexpectedly Windows 10

• Open the control panel and click on the power options you can see in the computer’s settings window.
• From the left pane select the “Choose what the power buttons do” option.
• If you cannot use the “Shutdown settings” button then click on the “Change settings that are currently unavailable”.
• At last, uncheck the “Turn on fast startup (recommended)”, save the changes and then restart your PC. See if QuickBooks is still crashing or not.

Strategy 8. Uninstall a Windows patch release to fix QuickBooks 2022 Keeps Crashing Windows 11

• Hit the window key from your keyboard to open the Windows start menu.
• Inside the search bar type settings to open the settings app.
• Then from the left pane select the windows update option.
• Under ‘More options’ you can see ‘Update history’, click on it.
• Now you will be able to see all the updates you have installed till the latest date.
• Search for the ‘Uninstall updates’ option and select the latest update patch to uninstall it from your system. Do not worry as it is safe to do so and will not erase any kind of data.

• Restart your PC and check if your QBDT is working fine or still crashing.

Strategy 9. Perform a clean boot and fix QuickBooks 2022 keeps Crashing

With this process, you will finally get rid of the 3rd party applications that are not needed or causing interference with your version of QuickBooks. It is possible that it may also remove QuickBooks, which is why we recommend you take a backup of your company file before going through the below process.

• First, open the run dialog box by pressing “Windows key + R” and then type MSConfig into the search.

• You will automatically be forwarded to the general tab after the System Configuration Utility box is opened.
• Inside the general tab, ensure that load system service and load startup both are checked, and click on selective startup mode.

• Now click on the services tab.
• It is mandatory to checkmark the Hide All Microsoft Services.

• Next, click on Disable All move to the startup tab, and click to open the task manager. It will open a new window where you can see all your startup applications.
• Now, move and disable all the applications that you are not using currently.
• Click on OK and then Apply and close the configuration.
• At last, restart your computer system and check if the issue still persists or not.

Strategy 10. Restore your system to an initial point to remove QuickBooks keeps crashing Windows 11 and 10

If you’ve had no luck fixing the “QuickBooks Closes Unexpectedly” issue, you can try restoring Windows to a previous point. For a more efficient restoration, we have provided a step-by-step list below:

• Open the run window by pressing “Windows key + R” and then type rstrui.exe inside the search bar and press Enter.
• A system restores window now will pop up in front of you.
• Select the restore point, date, and time according to your needs.
• Select it and to finish it click on next.

Methods For QuickBooks 2022 keeps crashing in MAC OS

If your QuickBooks Crashes in Macintosh, the following methods could help you to fix it right away:

Strategy 1. Disable the Antivirus program momentarily

To Halt Antivirus s/w

• Firstly go to the spotlight search box
• Now type the name of the antivirus program you have installed and are using it currently.
• Once the s/w appears on the screen click on it to open it.
• Take your time and navigate through the interface of this s/w and check for a stop/disable button.
• Tap on it and confirm the disabling of the software.
• Alternatively, access the mac’s menu bar.
• Right-click on the icon to open a drop-down menu.
• Next click on the disable/stop option to shut it down for a moment.

Strategy 2. Allow QuickBooks to connect with the network in firewall settings

Follow these simple steps if you want to know how to enable third-party connections in mac’s firewall:

• Choose the following options first: Apple Menu >> System Settings.
• Next from the sidebar, click on the network icon.
• You may see the Firewall option on the right, click on it to open it.
• From the different sets of options, choose Add, to allow the incoming connections for QuickBooks.
• Close the Firewall settings, restart your system and check if still QuickBooks closes unexpectedly.

Strategy 3. Restart the MAC to mend the QuickBooks keeps turning off

Sometimes your OS does not sync up with the application you are trying to run. To sync it, you have to restart the OS. Common issues with QuickBooks like crashing, not being able to send emails, and company file does not opening, are fixed with this.

Restart your MAC OS

Strategy 4. Update the apps manually to eradicate QuickBooks crashes on startup

This is also a simple process and can surely fix the QuickBooks 2023 Closes Unexpectedly in MAC.

To do it, just click on the Apple menu, then system preferences, and at last click on software updates. This will automatically download any available updates for Mac. To see the effects you have to relaunch QuickBooks and check if it still crashes or not.

Strategy 5. Check if the QB is compatible with Mac or not

• First, click on the Apple logo that you can see in the top left corner of your screen.
• Now from the drop-down, choose “About this Mac“.
• Next on the overview tab, click on the “System Report…”.
• You can now see a window where you have detailed information about the software that are currently installed on your system.
• Click on the software and then applications. Check the “obtained from” column and if you see the QuickBooks application is marked “Unknown” then it is an issue.

Strategy 6. Add a new user in MAC

• Click on the Apple’s icon you can see in the top left corner and then choose the ‘System Preferences’. Alternatively, press command and space together to open the spotlight search, then type system preferences in the search bar to open it.
• Next from the grid, Select ‘Users & Groups’. In the left pane, you can see all the users.
• If this section is locked, click on the ‘lock’ icon down below and enter your password to unlock this section.
• Now click on the ‘+’ icon to add a new user. Choose what type of account you would like to make, a username, and a strong password.

• Hit the create user button and now switch to this user, run QuickBooks, and check if it is freezing or not.

Strategy 7. Removing old software updates in the mac to fix QuickBooks 2023 Keeps Crashing Windows 11

Note: Take a full backup of your file and work before proceeding with this step as using it incorrectly can damage your files.

• Navigate to the Finder >> Applications >> Utilities >> Terminal.
• Type the following command ‘sudo softwareupdate –clear-catalog’. It will remove all your old software update files.

• Restart mac and check if you are still experiencing the QuickBooks Closes Unexpectedly Windows 11

Strategy 8. Remove the preference file from the Mac and fix the QuickBooks keeps crashing

• First, open the finder window and then go to the Home >> Library >> Preferences Folder.
• Now delete the “com.apple.finder.plist”.
• You can also delete the Finder Sidebar preferences file (com.apple.sidebarlists.plist), if you are using the Mac OS X 10.3 or later.
• Next, launch the finder by selecting force quit from the Apple menu, Choose the finder and then click on the relaunch button.
• At last, empty the trash. Restart the system and relaunch QuickBooks to see if the issue is gone.

Read more: How to fix Error 3371 in QuickBooks Desktop

An additional solution for both Windows and Mac

Here are some additional solutions to resolve QuickBooks Closes Unexpectedly in windows and Macintosh:

Detecting bad sectors in the hard drive and fixing QuickBooks Closes Unexpectedly

Bad sector in storage device way often leads to software program QuickBooks 2023 crashes unexpectedly  and Here are the following steps to perform resolution steps:

Symptoms for bad sector

• Odd Noise from HDD.
• The installed programs are taking way longer to load the program.

Steps to eliminate QuickBooks 2022 keeps crashing

• Plugin an External Hard disk.
• Download the desired QuickBooks version from intuit.com.
• Make sure to save the QuickBooks Desktop setup file in External Hard Disk Location.
• Next, Double Click LMB(Left Mouse button).
• Follow the ‘on-screen‘ instructions appropriately(Ensure that you have chosen the installation location as an external Hard Drive Disk).
• At last Click on Finish.
• Now check, whether the QuickBooks crashing problem is thriving or not.

Bottom Line

Overhead mentioned troubleshooting, we have classified into two operating systems, MAC and Windows, and we’d expect that a large group of QuickBooks users has successfully Conquer QuickBooks Desktop 2022/2023 keeps shutting down or crashing Windows 10 or Windows 11 or MAC problems. However, If your QuickBooks crashing or Kicking me out or you still have doubts, please feel free to reach out to QuickBooks Data Service experts at +1-888-538-1314.

Frequently Asked Questions