QuickBooks Error 6189 816 | Fix it with the easiest troubleshooting

If you encounter QuickBooks Error 6189 and 816, it can be difficult to access your company file. To help you get back to work quickly, here is a comprehensive guide to understanding and resolving this issue. With this information, you can quickly get back to your usual routine.

Many users of the QuickBooks Desktop application experience various types of errors while using it on Windows and Mac operating systems. One of the most common operations users perform is opening their company file in the application to access its data. This is where many users encounter the QuickBooks error 6189 816 with an error message “QuickBooks is unable to open this company file.” There are various reasons that can cause this error in the application, and in this article, we have described them in detail, along with some quick fixes.

What is QuickBooks Error Message 6189 and 816?

QuickBooks Error Code 6189 816

QuickBooks error 6189 and 816 is a Multi-User issue that prevents a user from accessing the company file stored on the server computer. This error produces an error message that reads, “An error occurred when QuickBooks attempted to access the company file (-6189, -816).” Fortunately, this error does not cause data corruption and can be quickly resolved by correcting the multi-user hosting setup and related components. To fix this QuickBooks Enterprise error, multiple troubleshooting steps must be taken, which are outlined in this article.

Common Signs of QuickBooks Error Code 6189 and 816

If you’re a QuickBooks user, you know how frustrating it can be to encounter the QuickBooks error code 6189. To help you identify this issue, here are some common signs to look out for:

  • You are unable to access your company data file even after restarting the application or your system.
  • The data file loses connectivity with the QuickBooks program.
  • When opening the file in an updated version of QB, you may receive a prompt saying “Incorrect File.”
  • Delayed responses when clicking tabs or buttons on the application.
  • If the screen suddenly freezes or crashes on its own, it is likely that the 6189 error QuickBooks has taken over your software.

Before we look for solutions to this problem, it is important to understand the root causes of the QuickBooks (-6189, -816) error.

Reasons For Error 6189 816 in QuickBooks

  • A Damaged or corrupted company file usually triggers QuickBooks Message code 6189 and 816.
  • Your QuickBooks Network data file is damaged.
  • Incompetent or Incorrect folder permission settings.
  • A firewall blocks the connection to open the QuickBooks company file located in the server.
  • Antivirus software blocking the connection QuickBooks Essential services.
  • Damaged or missing QuickBooks components.
  • Damaged or missing Windows components.
  • Incorrect Network configuration or Network issues.
  • Multiple users trying to access the same company file.
  • Damaged or missing Windows registry entries.

Resolution on QuickBooks error 6189 816

First Resolution: Download and Install QuickBooks Tool Hub

The QuickBooks Tools Hub offers a collection of tools designed to diagnose and resolve various issues and problems when opening a company file. To use it:

Download QuickBooks Tool Hub

  • Close the QuickBooks application.
  • Obtain the QuickBooks Tool Hub file from its official website (QuickBooksToolHub.exe).
  • Store the downloaded file in an accessible and usable location, such as the Windows desktop.
  • Now, Launch the downloaded file.
  • Follow the on-screen instructions to install the tool. Close the installation tab now.
  • Double-click the desktop icon to open the tool after the installation is finished. Use it to fix the company file related issues.

Run Quick Fix My Program

  • Select “Program Problems” within the QuickBooks Tools Hub window.
  • Next, Select “Quick Fix my Program.”
  • Lastly, Launch the QuickBooks Desktop and open your .QBW data file.

Second Resolution: Rename the ND and TLG Files

Renaming the ND and TLG files of QuickBooks can sometimes be a quick solution for certain problems you might encounter with your company file. Here’s how you can easily rename these files:

  • Locate the folder where you have saved the QuickBooks company file.
  • Identify the .nd and .tlg files.
  • Right-click on the .nd file and select “Rename.” Add “.new” to the end of the file name. Repeat this step for the .tlg file too and also rename it.
  • Open QuickBooks and try accessing your company file now. Check back on other solutions if you still get the QuickBooks error 6189 816.

If renaming the ND and TLG files does not fix the issue, don’t worry! There are still other options. You could try using the QuickBooks File Doctor tool or restoring a backup of your company file.

Third Resolution: QuickBooks File Doctor

The QuickBooks File Doctor tool is a handy tool for fixing common problems with your QuickBooks company file. Here’s how to use it:

  • Start by downloading and installing the QuickBooks File Doctor tool on your system.
  • Open the tool and choose the following option: either “Repair a file” or “Diagnose a file”.
  • The tool will prompt you to search and locate your QuickBooks company file. Simply follow the steps to select your file.
  • Let the File Doctor tool do its magic! It will now diagnose and repair your damaged file.
  • Once the repair process is finished, restart QuickBooks and try accessing your company file to see if the issue has been resolved or not.

Dealing with QuickBooks Error code 6189 and 816 can be a frustrating and complex process that requires technical expertise and a deep understanding of Windows OS. At QB Data Service, we understand the importance of resolving this error and getting you back on track with QuickBooks as quickly as possible. That’s why we have a dedicated team of QuickBooks experts who are ready to assist you with any technical difficulties you may encounter. Don’t let the error code 6189 816 hold you back from maximizing your QuickBooks potential. Reach out to us at QuickBooks Data Services by calling our Error Support Number +1-888-704-1357 and receive prompt, professional support to help resolve this error and get you back on track.


"James, a Technical Content Writer at QBDATASERVICES, specializes in crafting informative articles about QuickBooks, Sage50, MySQL Databases, Active Directory, email recovery, Microsoft365, pattern recognition, and machine learning. With a passion for researching and learning about new technology, he creates engaging technical blogs that aid organizations and Database Administrators in resolving various issues. In his free time, James can be found on social media, streaming web series, reading books, and experimenting with new recipes."