QuickBooks Error 1702: Troubleshooting Guide and Solutions

QuickBooks is a popular accounting software that streamlines financial tasks for businesses of all sizes. However, users may encounter various errors while using the software, one of which is QuickBooks Error 1702. This error is typically associated with the installation process and can disrupt the seamless functioning of QuickBooks. In this article, we will explore the reasons behind Error 1702, its signs, and provide a comprehensive step-by-step guide to troubleshoot and resolve the issue.

Reasons Behind QuickBooks Error 1702

Error 1702 in QuickBooks is usually caused by issues during the installation process. Some common reasons behind this error are:

  • Conflicting software: The presence of other software on your system that conflicts with the QuickBooks installation process can lead to Error 1702.
  • Incomplete installation: If a previous QuickBooks installation was not completed successfully, it may cause conflicts during the installation of a new version.
  • Corrupt download: A corrupt or damaged QuickBooks download file can trigger this error.

Signs Representing QuickBooks Error 1702

When encountering Error 1702, users may experience the following signs:

  • The installation process freezes or gets stuck at a certain point.
  • An error message with the code “Error 1702: There is a problem with this Windows Installer package” appears on the screen.
  • The system may freeze or become sluggish.
  • The Windows operating system may crash intermittently.

Troubleshooting Methods to Resolve QuickBooks Error 1702

Method 1: Reboot your computer

The simplest solution to resolve many software-related issues is to restart your computer. This can help clear temporary glitches and conflicts that might be causing the error.

  • Save your work and close all running applications.
  • Click on the Windows “Start” button and select “Restart.”
  • Once the system restarts, try installing QuickBooks again.

Method 2: Temporarily Disable Antivirus and Firewall

Sometimes, the antivirus or firewall software on your system can interfere with the installation process. Temporarily disabling them can help resolve the issue.

  • Open your antivirus software and disable it temporarily.
Norton turn off
  • Disable the Windows Firewall by going to “Control Panel” > “System and Security” > “Windows Defender Firewall” > “Turn Windows Defender Firewall on or off” > select “Turn off Windows Defender Firewall” for both private and public networks.
  • Attempt to install QuickBooks again.

Method 3: Rename the QuickBooks Installation Folders

Renaming the installation folders can help in cases where the previous installation was incomplete or corrupted.

  • Press “Windows + E” to open the File Explorer.
  • Navigate to the following folders and rename them by adding “.old” at the end of each folder name:
    • C:\Program Files\Intuit\QuickBooks
    • C:\Program Files\Common Files\Intuit\QuickBooks
  • Retry the installation process.

Method 4: Use QuickBooks Install Diagnostic Tool

QuickBooks Install Diagnostic Tool is a specialized tool provided by Intuit to automatically diagnose and fix installation issues.

  • Download the QuickBooks Install Diagnostic Tool from the official Intuit website.
  • Save the file to your desktop and close all running applications.
  • Double-click the downloaded file (QuickBooksInstallDiagnosticTool.exe) and follow the on-screen instructions to install the tool.
  • After the installation is complete, run the tool, and it will automatically detect and fix the installation issues.
  • Restart your computer and try installing QuickBooks again.

Method 5: Install QuickBooks in Selective Startup Mode

Installing QuickBooks in selective startup mode can prevent other applications and services from interfering with the installation process.

  • Press “Windows + R” to open the Run dialog box.
  • Type “msconfig” and press Enter.
msconfig command in windows
  • In the System Configuration window, select the “Selective startup” option.
  • Uncheck the “Load startup items” option.
  • Go to the “Services” tab, check the “Hide all Microsoft services” box, and then click “Disable all.”
  • Click “Apply” and then “OK.”
  • Restart your computer and install QuickBooks.

Method 6: Create a New Windows User

Sometimes, a corrupt user profile can lead to installation issues. Creating a new Windows user account can help determine if the problem is specific to the user profile.

  • Go to “Control Panel” > “User Accounts” > “Manage another account.”
  • Click “Add a new user in PC settings” and follow the prompts to create a new user.
  • Log in using the new user account and attempt to install QuickBooks.


QuickBooks Error 1702 can be frustrating, but with the troubleshooting methods outlined in this article, you can resolve the issue and get back to managing your finances efficiently. If you encounter any difficulties during the troubleshooting process, don’t hesitate to reach out to QuickBooks Data Service Experts at +1-888-538-1314 for professional assistance.


Can I contact QuickBooks Data Service Experts if the issue persists after trying the troubleshooting methods?

Absolutely! QuickBooks Data Service Experts can provide personalized support to resolve any complex or persistent issues related to QuickBooks Error 1702. Feel free to reach out to them at +1-888-538-1314 for expert assistance.

Is it safe to disable the antivirus and firewall temporarily during the installation process?

Yes, disabling antivirus and firewall temporarily during the installation process is safe as long as you are downloading QuickBooks from the official Intuit website. Remember to re-enable them once the installation is complete to maintain system security.


James is a Technical Content Writer at QBDATASERVICES, specializing in QuickBooks, Sage50, MySQL Databases, Active Directory, email recovery, Microsoft 365, pattern recognition, and machine learning. He creates engaging technical blogs that help organizations and Database Administrators resolve issues. In his free time, James enjoys social media, web series, books, and experimenting with new recipes.

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