QuickBooks Error 9715: Troubleshooting Guide and Solutions

QuickBooks is a reliable and popular accounting software used by businesses of all sizes. However, like any software, it may encounter errors from time to time. One such error is QuickBooks Error 9715. This error typically occurs when there are issues with the company file or network connection. Understanding the causes, signs, and troubleshooting methods can help you resolve this error efficiently and get back to using QuickBooks without interruptions.

Reasons Behind QuickBooks Error 9715

  • Damaged or corrupted company file: If the company file you are working on is damaged or corrupted, it can trigger Error 9715.
  • Incomplete installation or update: Improper installation or incomplete updates of QuickBooks software can also lead to this error.
  • Network connectivity issues: If there are network issues or interruptions during data transmission, it can cause QuickBooks Error 9715.
  • Windows firewall or antivirus settings: Sometimes, the Windows firewall or third-party antivirus software can interfere with QuickBooks operations, triggering this error.

Signs Representing QuickBooks Error 9715

  • QuickBooks freezes or crashes frequently during tasks.
  • Error code 9715 appears on your screen.
  • Inability to access or open the company file.
  • Slow performance of QuickBooks software.
  • Network connection issues while accessing QuickBooks company files.

Troubleshooting Methods to Resolve QuickBooks Error 9715

Method 1: Verify and Rebuild the Company File

  • Open QuickBooks and go to the “File” menu.
  • Select “Utilities” and then “Verify Data” to identify any data issues.
verify data
  • If QuickBooks detects any problems, choose “Rebuild Data” to fix them.
  • Follow the on-screen prompts and allow the process to complete.
  • After the rebuild process finishes, check if the error persists.

Method 2: Update QuickBooks to the Latest Release

  • Open QuickBooks and go to the “Help” menu.
Update QuickBooks Desktop
  • Select “Update QuickBooks” and then “Update Now.”
  • Checkmark the “Reset Update” box to remove any previous updates that were not installed.
  • Click on “Get Updates” to download and install the latest updates.
  • Restart QuickBooks after the update process completes and check if the error is resolved.

Method 3: Disable Antivirus and Firewall Temporarily

  • Temporarily disable your antivirus software and Windows Firewall.
Norton turn off
  • Open QuickBooks and check if the error still occurs.
  • If the error is resolved, add exceptions to your antivirus and firewall settings for QuickBooks.
  • Enable antivirus and firewall once again.

Method 4: Repair QuickBooks Installation

  • Press “Windows + R” on your keyboard to open the Run dialog box.
  • Type “appwiz.cpl” in the dialog box and press Enter.
  • Locate QuickBooks in the installed programs list, right-click on it, and select “Repair.”
  • Follow the on-screen instructions to complete the repair process.
  • Restart your computer and check if the error is resolved.

Method 5: Create a New Windows User

  • Press “Windows + I” on your keyboard to open the Settings.
  • Click on “Accounts” and then select “Family & other users” from the left sidebar.
  • Under “Other users,” click on “Add someone else to this PC.”
Family and other user in windows
  • Follow the prompts to create a new user account.
  • Log in to the new user account, open QuickBooks, and check if the error persists.

Method 6: Restore a Backup of the Company File

  • Locate a recent backup file of the company file.
  • Open QuickBooks and go to the “File” menu.
  • Select “Open or Restore Company” and then “Restore a Backup Copy.”
  • Follow the on-screen instructions to restore the backup file.
  • After the restoration process completes, check if the error is resolved.


QuickBooks Error 9715 can be frustrating, but with the right troubleshooting methods, you can overcome it. In this article, we covered various solutions including verifying and rebuilding the company file, updating QuickBooks, disabling antivirus and firewall, repairing the QuickBooks installation, creating a new Windows user, and restoring a backup of the company file. Follow these step-by-step guides to resolve the error and get back to using QuickBooks smoothly. Remember, if you need further assistance, reach out to QuickBooks Data Service Experts at +1 877-548-7404.

FAQs (Frequently Asked Questions)

Can QuickBooks Error 9715 be fixed without professional help?

Yes, most instances of QuickBooks Error 9715 can be resolved using the troubleshooting methods mentioned in this article. However, if you are unable to resolve the issue, it is recommended to seek assistance from QuickBooks Data Service Experts.

How can I reach QuickBooks Data Service Experts for assistance?

If you need expert assistance to resolve QuickBooks Error 9715 or any other QuickBooks-related issues, you can contact QuickBooks Data Service Experts at +1 877-548-7404.


James is a Technical Content Writer at QBDATASERVICES, specializing in QuickBooks, Sage50, MySQL Databases, Active Directory, email recovery, Microsoft 365, pattern recognition, and machine learning. He creates engaging technical blogs that help organizations and Database Administrators resolve issues. In his free time, James enjoys social media, web series, books, and experimenting with new recipes.

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