Easily Fix Payroll Update QuickBooks Error 15102 [Resolved]

QuickBooks, developed by Intuit, is a reliable accounting software widely used by businesses to manage their financials effectively. However, users may encounter errors during their accounting tasks that can disrupt their workflow. One such error is QuickBooks Error 15102, which affects the software’s update process. This error prevents users from downloading payroll updates and other critical software updates. In this blog, we will delve into the causes, symptoms, and detailed solutions to troubleshoot and resolve QuickBooks Error 15102, ensuring seamless software updates for uninterrupted accounting operations.

Understanding What is QuickBooks Error 15102

QuickBooks Error 15102 occurs when the software encounters issues with downloading and installing updates. This error is accompanied by the error message: “Error 15102: Failed to reset update.” It indicates that QuickBooks is unable to reach the designated location for storing updates. This issue can stem from various factors, including network connectivity problems, incorrect file paths, or issues with permissions. Identifying the root cause and following the appropriate solutions is crucial to overcoming QuickBooks Error 15102 and continuing with smooth accounting processes.

Causes of QuickBooks Error 15102

QuickBooks Error 15102 can arise due to several reasons, ranging from network-related issues to incorrect settings. The common causes of this error include:

  1. Incorrect file location: The location for storing updates may be incorrect or changed, causing QuickBooks to fail in downloading the updates.
  2. Internet connectivity issues: Poor or unstable internet connection can hinder the download process, leading to Error 15102.
  3. Incorrect download location path: The download location path set in QuickBooks might be pointing to the wrong directory.
  4. Network restrictions: Network settings or firewall configurations may block QuickBooks from accessing the necessary update files.
  5. Insufficient permissions: The user might not have sufficient permissions to access the update location or the QuickBooks company file.

Symptoms of QuickBooks Error 15102

When users encounter QuickBooks Error 15102, they may experience the following symptoms:

  1. The error message “Error 15102: Failed to reset update” is displayed on the screen.
  2. The update process stops, and QuickBooks fails to download the latest updates.
  3. The payroll update window displays a message stating the download location is incorrect.
  4. QuickBooks becomes unresponsive or freezes during the update process.

Troubleshooting Guide to fix QuickBooks Error 15102

To resolve QuickBooks Error 15102 and restore the update functionality, users can follow these comprehensive troubleshooting methods:

Solution 1: Verify and Correct the Download Location

The first step is to verify and correct the download location path to ensure it is pointing to the correct directory.

To verify and correct the download location:

  1. Open QuickBooks and go to the “Help” menu.
  2. Select “Update QuickBooks.”
  3. Click on the “Options” tab and ensure the “Download Location” is set to the correct path.
  4. If the location is incorrect, click “Browse” and select the correct location.
  5. Click “Save” and then “Close.”

Solution 2: Check Internet Connectivity

Poor or unstable internet connectivity can prevent QuickBooks from downloading updates. Ensure that your internet connection is stable and functioning correctly.

To check internet connectivity:

  1. Open a web browser and try to access a reliable website.
  2. If the website loads without issues, your internet connection is working fine.
  3. If there are connectivity problems, contact your internet service provider for assistance.

Solution 3: Disable Multi-User Mode

In multi-user mode, QuickBooks may face issues when downloading updates. Temporarily disabling multi-user mode can help resolve Error 15102.

To disable multi-user mode:

  1. Open QuickBooks and go to the “File” menu.
  2. Select “Switch to Single-User Mode.”

After switching to single-user mode, try downloading the updates again to see if the error is resolved.

Solution 4: Check Network Restrictions and Firewall Settings

Network settings or firewall configurations may block QuickBooks from accessing the update files. Adjusting these settings can resolve the issue.

To check network restrictions and firewall settings:

  1. Ensure that QuickBooks is added to the list of allowed applications in your firewall settings.
  2. If you are using a third-party security software, temporarily disable it and try downloading the updates.
  3. If the updates download without errors after disabling the security software, modify its settings to allow QuickBooks access.

Solution 5: Run QuickBooks as an Administrator

Running QuickBooks as an administrator can help bypass permission-related issues that cause Payroll Update Error 15102 QuickBooks Desktop.

To run QuickBooks as an administrator:

  1. Close QuickBooks if it is currently open.
  2. Right-click the QuickBooks icon on your desktop or in the Start menu.
  3. Select “Run as administrator” from the context menu.

Try downloading the updates again after running QuickBooks as an administrator to check if the error is resolved.

Solution 6: Manually Update QuickBooks

If the automatic update process continues to encounter errors, users can perform a manual update to bypass any download location issues.

To manually update QuickBooks:

  1. Visit the official QuickBooks website and navigate to the “Downloads & Updates” page.
  2. Search for the latest updates for your QuickBooks version and edition.
  3. Download the update file to your computer.
  4. Double-click the downloaded update file to begin the installation process.
  5. Follow the on-screen instructions to complete the update.

Once the manual update is complete, restart QuickBooks and verify if the Error 15102 is resolved.

Solution 7: Verify Folder Permissions

Ensure that the user account has the necessary permissions to access the folder where QuickBooks stores updates.

To verify folder permissions:

  1. Go to the folder where QuickBooks stores updates.
  2. Right-click the folder and select “Properties.”
  3. Go to the “Security” tab and check if your user account has “Full Control” or “Modify” permissions.
  4. If not, modify the permissions to allow full access to the folder.


QuickBooks Error 15102 can disrupt the software’s update process, hindering users from downloading critical updates, including payroll updates. By understanding the potential causes and following the step-by-step troubleshooting methods outlined in this blog, users can effectively identify and resolve the issue with the expert of QuickBooks Data Services at +1-888-538-1314.

Verifying and correcting the download location, checking internet connectivity, disabling multi-user mode, examining network restrictions and firewall settings, running QuickBooks as an administrator, manually updating QuickBooks, and verifying folder permissions are effective ways to troubleshoot and resolve QuickBooks Error 15102.

By adopting these practices and maintaining an up-to-date QuickBooks installation, users can ensure a seamless update process and continue utilizing the software’s full potential for their financial needs.


James is a Technical Content Writer at QBDATASERVICES, specializing in QuickBooks, Sage50, MySQL Databases, Active Directory, email recovery, Microsoft 365, pattern recognition, and machine learning. He creates engaging technical blogs that help organizations and Database Administrators resolve issues. In his free time, James enjoys social media, web series, books, and experimenting with new recipes.

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